Delivery & returns

Local delivery

Local delivery is available for the following north east postcodes:

NE2

NE6

NE7

NE12

NE25

NE26

NE27

NE28

NE29

NE30

I will consider deliveries outside of this area on an individual basis - please message me in advance of ordering to discuss.

If you place an order and your postcode is outside of this radius (and you have not made an agreement with me already), you will be refunded the full amount. Alternatively, collection can be arranged from Kith & Kin, Whitley Bay, free of charge. Please ensure your delivery address falls into the available radius, or you have messaged me if you live further afield, before ordering and selecting local delivery.

Delivery schedule

Local deliveries are run every Wednesday. You will receive an email the day your plants are due for delivery. If the delivery was unsuccessful, I will try again on the next delivery day. I generally deliver late afternoon, between 2-5. If there is an issue with delivering during this time, let me know and I will do my best to accommodate you.

Free delivery

Local delivery is free for any order over £10, otherwise a flat fee is applied to your order at checkout. This is to cover the cost of delivery.

Safe places & commercial deliveries

If you request delivery to a ‘safe place’, I accept no responsibility of damage or loss following delivery to such a place. Items left in a safe place are solely the responsibility of the customer.

Collections

You can collect your order from Kith & Kin, Whitley Bay. The cafe address is 172 Park View, Whitley Bay NE26 3QW. You can find their opening times below (as of 31/03/2021):

SUNDAY + MONDAY:

CLOSED

TUESDAY, WEDNESDAY, THURSDAY & FRIDAY:

8AM – 4PM

SATURDAY:

8:30AM – 4PM

Orders will be delivered to Kith & Kin every Wednesday, ready for collection from Thursday. Please wait for your 'pick up ready' email before heading to the cafe.

The cafe is often busy so please queue in the designated area when you arrive, and simply tell them you are there for a plant collection and provide your name. The staff will then pass your order over - simple!

Returns Policy

I try my best to make sure the photos I post are reflective of what you will receive, however, as with any living thing, every plant is unique. This means that the plant you receive will be slightly different to the one pictured on my website. Of course, if you are unhappy with the plant you receive, please get in touch as soon as possible and I will endeavour to reach a solution you are happy with - be that care advice, a refund or replacement. As plants are technically 'perishable', it's important you get in touch as soon as possible so I can correctly assess the plant's condition.

Aftercare

Plants are living things and require the proper care to flourish. I do my very best to provide plant care advice with each order, on my website and across my social media, however sometimes plants can become unhappy for a variety of reasons outside of my control. If your plant becomes sad, please contact me and I will do my best to find out what’s wrong and how to make it feel better. You can email me or message me on either Facebook or Instagram, 7 days a week.

harley@thepottedplantshop.co.uk